Stakeholders

Internal & External Whistle-Blowing Channels

  • To foster a corporate culture of ethical management and sound development, THC has made the Ethical Corporate Management Best Practice Principles.
  • Comply with the Company Act, Securities and Exchange Act, Business Entity Accounting Act, Political Donations Act, Anti-Corruption Act, Government Procurement Act, Act on Recusal of Public Servants Due to Conflicts of Interest, relevant regulations of TWSE listed company, and other relevant laws and regulations regarding commercial activities, as the basic premise of implementing ethical management.
  • In order to fully implement a policy of ethical management and actively prevent unethical conduct, THC has made the Whistle-blowing Procedures for Violations of Ethical Corporate Management in which building up the policy of the Company’s internal and external whistle-blowing channels and procedures.
  • Whistle-blowing Channels：Whistler may report the whistle-blowing case through the following ways:
    (The Company strictly keeps confidential personal information of the whistleblower.)
      - Email : ethics@mail.honchuan.com.tw
      - Written report : No.6, 2nd. Road, Industrial Park, Xitun Dist., Taichung Taiwan, R.O.C (To Auditing Office)

Issues of Concern and Communication Channels of Stakeholders

 
  • 2021 Implementation:The issues of concern in 2021, communication channels & frequency, and communication results in 2021 was reported to the Board of Directors on June 17, 2022.
Capital Provider (Investors, Financial institutions)

Issues of Concern:

  • Economic Performance
  • Corporate Governance
  • Compliance
  • Sustainable Development
  • Risk Management

Communication Channels & Frequency:

  • Hold shareholder meetings every year 
  • Participate in investor
    conferences irregularly
  • Publish material information
    irregularly
  • Disclose the financial reports
    and annual report
  • Disclose relevant information
    concerning THC on the company website regularly

2021 Communicating Results:

  • Publish 43 material information
  • Invited to the domestic investor conference 4
    times
  • Establish an investor relations webpage in
    both Chinese and English to provide search
    and download of relevant information
  • Contact Person:
    Spokesperson: Emily Lu / Investor Relations
    Officer Telephone:
    +886-4-2359-0088 Ext.5120
    E-mail: emily@mail.honchuan.com.tw、
    service@mail.honchuan.com.tw
     
Governments / Authorities

Issues of Concern:

  • Occupational Safety and Health
  • Food Safety Management
    Mechanisms
  • Corporate Governance
  • Compliance
  • Ethics and Integrity
  • Air pollution
  • Effluents and Waste
  • Sustainable Development

Communication Channels & Frequency:

  • Policy advocacy meeting of
    authorities
  • Forums/seminars/public
    hearings held by government
    departments
  • Audit law regulations regularly
  • Rules & regulations disclosed on the company website
  • Climate change
  • Official documents

2021 Communicating Results:

Suppliers / Sub-contractors

Issues of Concern:

  • Occupational Safety and Health
  • Suppliers / Sub-contractors
    Environmental Management
  • Food Safety Management
    Mechanisms
  • Economic Performance
  • Procurement Practices
  • Energy Conservation & Carbon
    Reduction
  • Compliance

Communication Channels & Frequency:

  • Irregular communication
    meeting
  • Factory audit (evaluation/visit/
    guidance)
  • Formulate Contractor Operation Safety Management
  • Suppliers / sub-contractors
    complaint channel
  • Irregular Business Conduct
    Reporting Email

2021 Communicating Results:

  • Visit 43 suppliers / Sub-contractors
  • Contact Person:
    E-mail: ethics@mail.honchuan.com.tw
    Written report: No.6, 2nd. Road, Industrial
    Park, Xitun Dist., Taichung Taiwan, R.O.C (To Auditing Office)
Clients

Issues of Concern:

  • Business Ethics Compliance
  • Compliance
  • Food Safety Management
    Mechanisms
  • Product Quality
  • Climate change
  • Ethics and Integrity
  • Client Satisfaction
  • Sustainable Development

Communication Channels & Frequency:

  • Third-party certification
  • Clients audit (evaluation/visit/
    guidance)
  • Regular review meetings with
    clients
  • Irregular visit
  • Conduct clients satisfaction
    survey every year

2021 Communicating Results:

  • All plants successively obtain the certification of the ISO 9001 Quality Management System, the Food Safety System Certification
    FSSC 22000, and ISO 14000 Environmental
    Management System
  • Aseptic-filling Plant obtains Taiwan Quality
    Food Certification (TQF)
  • Client satisfaction survey once
  • Participate in Carbon Disclosure Project and
    Sedex Advance
  • Client complaint: Mrs. Chen
    Telephone: +886-4-2359-0088 Ext.1101
    E-mail: 890309@mail.honchuan.com.tw
Employees

Issues of Concern:

  • Sustainable Development
  • Ethics and Integrity
  • Economic Performance
  • Salaries and Benefits
  • Labor/Management
    Communication
  • Occupational Safety and Health
  • Employee Training

Communication Channels & Frequency:

  • Announcement of various
    administrative regulations,
    reward and punishment,
    and personnel changes
  • Regular labor-management
    meeting
  • Monthly meeting
  • Employee Welfare Committee
  • Hon Chuan Academy
  • Monthly human resources
    newsletter
  • President mailbox
  • Annual employee satisfaction
    survey

2021 Communicating Results:

Local Communities / People's organization

Issues of Concern:

  • Compliance
  • Effluents and Waste
  • Air pollution
  • Environmental grievance
    mechanisms
  • Charity and Philanthropy
  • Sustainable Development

Communication Channels & Frequency:

  • Authority execute factory
    examination regularly
  • Support social welfare activities
  • Industry academia collaboration
  • The Company website
  • Annual ESG report

2021 Communicating Results:

  • Attend Taichung Volunteer Day and volunteer activity of the Dementia Care Association
  • Adopt the Taichung 2 parks
  • Providing grants for disadvantaged students
    in local schools
  • Donate 86 bags of blood
  • Aseptic filling plants and packaging museum public visit: Total 39 visit, 813 people
  • Contact Person:
    Labor Safety and Health department /
    Manager Chen
    E-mail: 980606@mail.honchuan.com.tw
Media

Issues of Concern:

  • Economic Performance
  • Sustainable Development
  • Occupational Safety and Health
  • Effluents and Waste
  • Environmental grievance
    mechanisms
  • Air pollution
  • Charity and Philanthropy

Communication Channels & Frequency:

  • Irregular press release
  • Irregular press interview and
    special report
  • The company’s website

2021 Communicating Results:

Degree of Stakeholder Concern Online Questionnaire

In order to hear more opinions from various stakeholders, via this questionnaire, THC hopes to understand the concerns of the above stakeholders toward each issue, and understand expectations and opinions on the sustainable development of THC.


Telephone: +886-4-23590088 Ext.5107
E-mail: csr@mail.honchuan.com.tw

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