Internal & External Whistle-Blowing Channels
- To foster a corporate culture of ethical management and sound development, THC has made the Ethical Corporate Management Best Practice Principles.
- Comply with the Company Act, Securities and Exchange Act, Business Entity Accounting Act, Political Donations Act, Anti-Corruption Act, Government Procurement Act, Act on Recusal of Public Servants Due to Conflicts of Interest, relevant regulations of TWSE listed company, and other relevant laws and regulations regarding commercial activities, as the basic premise of implementing ethical management.
- In order to fully implement a policy of ethical management and actively prevent unethical conduct, THC has made the Whistle-blowing Procedures for Violations of Ethical Corporate Management in which building up the policy of the Company’s internal and external whistle-blowing channels and procedures.
- Whistle-blowing Channels：Whistler may report the whistle-blowing case through the following ways:
(The Company strictly keeps confidential personal information of the whistleblower.)
- Email : ethics@mail.honchuan.com.tw
- Written report : No.6, 2nd. Road, Industrial Park, Xitun Dist., Taichung Taiwan, R.O.C (To Auditing Office)
Issues of Concern and Communication Channels of Stakeholders
- 2020 Implementation:The issues of concern in 2020, communication channels & frequency, and communication results in 2020 was reported to the Board of Directors on June 18, 2021.
Capital Provider (Investors, Financial institutions)
Issues of Concern:
- Economic Performance
- Corporate Governance
- Compliance
- Sustainable Development
- Risk Management
Communication Channels & Frequency:
- Hold shareholder meetings every year to allow shareholders to exercise their rights and benefits
- Participate in investor conferences held by security companies irregularly
- Publish material information irregularly
- Disclose the financial reports and annual report
- Disclose relevant information concerning THC on the company website regularly
2020 Communicating Results:
- Publish 42 material information
- Invited to the domestic investor conference 3 times
- Establish an investor relations webpage in both Chinese and English to provide search and download of relevant information
- Contact Person:
Spokesperson: Emily Lu / Investor Relations Officer
Telephone: +886-4-2359-0088 Ext.5120
E-mail: emily@mail.honchuan.com.tw、service@mail.honchuan.com.tw
Governments / Authorities
Issues of Concern:
- Occupational Safety and Health
- Food Safety Management Mechanisms
- Corporate Governance
- Compliance
- Ethics and Integrity
- Air pollution
- Effluents and Waste
- Sustainable Development
Communication Channels & Frequency:
- Policy advocacy meeting of authorities
- Forums/seminars/public hearings held by government departments
- Follow and examine relevant regulations regularly
- Rules & regulations disclosed on the company website
- Official documents
2020 Communicating Results:
- Participate in environmental/food safety/labor forums: 37 times
- The local authorities visit / test the factory: 36 times
- The Legal Affairs Office and Auditing Office of the Company are responsible for supervising and auditing relevant laws and procedures
- Contact Person:
C.C. Yen / Senior Assistant Vice President
Telephone: +886-4-2359-0088
E-mail: ccyen@mail.honchuan.com.tw、service@mail.honchuan.com.tw
Suppliers / Sub-contractors
Issues of Concern:
- Occupational Safety and Health
- Suppliers / Sub-contractors Environmental Management
- Food Safety Management Mechanisms
- Economic Performance
- Procurement Practices
- Energy Conservation & Carbon Reduction
- Compliance
Communication Channels & Frequency:
- Irregular communication meeting
- Factory audit (evaluation/visit/guidance)
- Formulate "Procurement Regulations", "New Sub-contractor Evaluation Method", "Sub-contractor Regulations" and "Contractor Operation Safety Management".
- Suppliers / sub-contractors complaint channel
- Irregular Business Conduct Reporting Email
2020 Communicating Results:
- Visit 53 suppliers / Sub-contractors
- Contact Person:
E-mail: ethics@mail.honchuan.com.tw
Written report: No.6, 2nd. Road, Industrial Park, Xitun Dist., Taichung Taiwan, R.O.C (To Auditing Office)
Customers
Issues of Concern:
- Business Ethics Compliance
- Compliance
- Food Safety Management Mechanisms
- Product Quality
- Ethics and Integrity
- Customer Satisfaction
- Sustainable Development
Communication Channels & Frequency:
- Third-party certification
- Customers audit (evaluation/visit/guidance)
- Regular review meetings with customers
- Irregular visit
2020 Communicating Results:
- All plants successively obtain the certification of the ISO 9001 Quality Management System, the Food Safety System Certification 22000 (FSSC 22000) and the Aseptic-filling Plant obtains Taiwan Quality Food Certification (TQF).
- All plants obtain environmental management system (ISO 14000) certification.
- Customer satisfaction survey once
- Customer complaint:
Mrs. Chen
Telephone: +886-4-2359-0088 Ext.1101
E-mail: 890309@mail.honchuan.com.tw
Employees
Issues of Concern:
- Sustainable Development
- Ethics and Integrity
- Economic Performance
- Salaries and Benefits
- Labor/Management Communication
- Occupational Safety and Health
- Employee Training
Communication Channels & Frequency:
- Announcement of various administrative regulations, reward and punishment, and personnel changes
- Regular labor-management meeting
- Employee Welfare Committee
- Hon Chuan Academy
- Monthly personnel announcement
- President mailbox
- Annual employee satisfaction survey
2020 Communicating Results:
- Total hours of personnel training: 27,112 hours
- Labor-management meeting: 8 times
- Monthly meeting: 4 times
- Contact Person:
Human Resources Department / Mr. Chou
Telephone: +886-4-2359-0088 Ext.5320
E-mail: 1020847@mail.honchuan.com.tw
Local Communities
Issues of Concern:
- Compliance
- Effluents and Waste
- Air pollution
- Environmental grievance mechanisms
- Charity and Philanthropy
- Sustainable Development
Communication Channels & Frequency:
- Authority execute factory examination regularly
- Support social welfare activities
- Industry academia collaboration
- The Company website
- Annual CSR report
2020 Communicating Results:
- Attend 2020 Taichung Volunteer Day and volunteer activity of the Dementia Care Association
- Offering 3,000 cases of bottled water to Taiwan Lantern Festival.
- Offering white rice to 20 charities
- Adopt the Taichung Huilai park
- Providing grants for disadvantaged students in colleges and universities
- 82 people donated blood
- Aseptic filling plants and packaging museum public visit: Total 42 visit, 1,361 people
- Contact Person:
Labor Safety and Health department / Manager Chen
E-mail: 980606@mail.honchuan.com.tw
Media
Issues of Concern:
- Economic Performance
- Sustainable Development
- Occupational Safety and Health
- Effluents and Waste
- Environmental grievance mechanisms
- Air pollution
- Charity and Philanthropy
Communication Channels & Frequency:
- Irregular press release
- Irregular press interview and special report
- The company’s website
2020 Communicating Results:
- 7 Press Releases
- 6 Press Interviews
- Contact Person:
Spokesperson: Emily Lu / Investor Relations
Telephone: +886-4-2359-0088 Ext.5107
E-mail: emily@mail.honchuan.com.tw、service@mail.honchuan.com.tw
Degree of Stakeholder Concern Online Questionnaire
In order to hear more opinions from various stakeholders, via this questionnaire, THC hopes to understand the concerns of the above stakeholders toward each issue, and understand expectations and opinions on the sustainable development of THC.
Telephone: +886-4-23590088 Ext.5107
E-mail: csr@mail.honchuan.com.tw
